Terms & Conditions

These Terms and Conditions govern your relationship with WF Partnership Ltd, and Dorset Blue Soup registered in England no 5227926 and whose registered office is at Woodbridge Farm, Stock Gaylard, Sturminster Newton, Dorset, DT10 2BD

and all orders that you may make for the produce and products advertised for sale by us WF Partnership Ltd and Dorset Blue Soup ’, ’we’ or ‘us’) via our website www.dorsetblue.co.uk. Please read  these Terms and Conditions carefully as they affect your rights and liabilities under the law. By placing an order you are deemed to agree to these Terms and Conditions.

 

1) Revisions

 

We reserve the right to revise these Terms and Conditions, so please check periodically for any changes. If you do not agree to any revised Terms and Conditions, please inform us and we will discontinue your order. These Terms and Conditions were last revised on  14/05/18.

All details provided upon registration or at any other time must be correct and complete, and you must inform us promptly of any changes to this information.

 

2) Payment

 

All payments are processed securely online by either Stripe or Paypal.

Payment is accepted by registering to use the Paypal facility on this website, for any on-line orders.

All goods which are ordered on-line must be paid for,at the time of ordering.  No orders via our on-line shop will be dispatched until payment is received.

Please do not e-mail bank account or credit card details to us, we accept no liability for their security in these circumstances.

We reserve the right to suspend or terminate deliveries to you if payment is not in place by our stated deadlines.

 

3) Purchases  

                            

Any order submitted via our website is not accepted by us until an email is issued from us confirming this. Any order submitted by phone will be accepted (or rejected) verbally by our staff. Your submission of an order amounts to an offer to enter a contract to buy the goods from us. When we accept an order, we do all that we can to fulfil that order. However, products are subject to availability and we cannot guarantee that all products will be available at the time of accepting an order. If we are unable to deliver an item you have ordered, the item will not be charged to your account, giving rise to a credit, which may be offset against future orders.

 

All products are subject to fluctuations in supply levels and prices. We will endeavour to warn you of any changes to price or availability of items, but we reserve the right to change our prices and products as necessary. If you are a regular (repeat) customer, prices may differ from when your original order was placed. We recommend that you check our prices regularly via the website. Some items may be sold by weight. Weights are approximate and for guidance only, thus the weight you receive may vary from this guide and the price charged will be for the weight of produce delivered.

 

Ordering a product from us carries with it the obligation to pay for it, together with any applicable delivery charge, unless we receive a cancellation or amendment from you via phone or e-mail on the day of ordering. You remain responsible for ensuring that any such cancellation or amendment is issued to us. Any orders cancelled  will give rise to a credit which may be offset against further orders. Credit may be refunded to your account upon request, subject to a reasonable admin fee.

 

4) Delivery of Products

 

We will make delivery to your delivery address as stated when you register or update that address. We reserve the right not to deliver to all locations. You are responsible for making suitable arrangements to receive your delivery and for giving us appropriate instructions. We recommend that you specify a ‘box leaving place’ to instruct us where you would like your box to be left if it is delivered when you are not at home. In the event that your delivery is stolen from the agreed delivery location or damaged there, we do not accept liability, but may consider compensation at our discretion. Any changes to delivery address details must be made before 10am on the date of dispatch.

 

We will advise you which day your delivery will take place. We will endeavour to keep this day the same but reserve the right to change it temporarily or permanently, and will advise you if we do so.

 

If we are unable to deliver your order, or have to deliver late or on a different day, for reasons beyond our control, we cannot accept liability for any inconvenience or loss that this may cause.

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We are unable to deliver to the following postcodes/areas:

Scottish Highlands- AB, FK16-21, IV1-40, IV53-54, IV63, KW1-14, PA21-40, PH10-41
Scottish Islands- HS, IV41-52, IV55-56, KA27-28, KW15-17, PA20, PA41-88, PH42-50, ZE
Isle Of Wight- PO30-41
Isle of Man- IM

Channel Islands- JE, GY

We are also unable to deliver our products to Northern Ireland or anywhere else outside of Mainland UK.
 

 

Claims for damaged, poor quality or wrongly delivered goods must be notified to us within 24 hours of delivery, otherwise they may not be considered. It may be necessary for us to inspect defective goods and you will be notified if this is the case when a claim is made. We will refund or replace defective goods notified to us within this timescale, provided that the defect(s) have not been caused by mistreatment, neglect or accidents caused while the goods are in your possession.  We will request photographic evidence of the damaged goods, or a return of the goods, the cost of which will be incurred by you, which may be reimbursed by us.

 

Please ensure that all produce is stored correctly after delivery.

 

5) Cancellation rights

 

WF Partnership Ltd and Dorset Blue Soup may suspend or cancel any accepted order at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.

 

6) Privacy Policy

 

We operate a strict Privacy Policy.

 

7) Availability of the website

 

Although WF Partnership Ltd and Dorset Blue Soup aims to offer you the best possible service, we make no promise that our website services will meet your requirements and we cannot guarantee that the service will be fault free. If a fault occurs, please report it to us and we will correct the fault as soon as we reasonably can.

 

Your access to our website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will restore the service as soon as we reasonably can. In the event that our website is unavailable, our usual order and cancellations deadlines apply, so please notify us of any changes by phone or email.

 

9) Our Liabilities

 

To the best of our knowledge, the material included on this website and any price lists or other product information source available from this website are correct at the date of posting. Without prejudice to your statutory rights, we cannot accept responsibility for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with our website. If we are informed of any errors or omissions, we will attempt to correct these as soon as we reasonably can.

 

In accordance with paragraph 6, our sole liability for defective products will be to replace those products or to refund the price of those products. This liability does not apply to defects which have been caused by mistreatment, neglect or accidents caused while the products are in your possession. If you are a consumer, please note that this does not affect your statutory rights.

 

We will not be liable to you for any losses, including business or trade losses (including loss of profits, loss of goodwill, loss of reputation and loss of business), arising in connection with the supply or products and related services or their use by you.

Nothing in this section seeks to limit or exclude our liability to you, where you are a consumer, for negligence, breach of contract or breach of statutory duty in respect of defective products.

 

Nothing in these Terms and Conditions limits or excludes our liability to you for death or personal injury resulting from our negligence, or that of our employees.

 

We shall not be liable for any delay or failure in the performance of our obligations due to events beyond our reasonable control, such as, but not limited to, fire, flood, adverse weather, acts of God, strikes, labour disputes, riots, civil unrest, accident, disruption to energy supplies, equipment or supplier failure, road traffic problems, terrorism or war.

 

10) Your Statutory Rights

 

If you are a consumer (an individual acting outside of the course of business or trade) there are certain terms implied into your contract with us, which we cannot exclude or limit (for example, under the Sale of Goods Act 1979 we have to supply goods to you which are fit for their purpose).

 

It is important for you to know that nothing in these Terms and Conditions affects your statutory rights.

 

11) Applicable Law

 

These Terms and Conditions shall be governed by and construed in accordance with the laws of England. The English courts will have non-exclusive jurisdiction over any disputes arising under or in relation to these Terms and Conditions.

 

12) Use of the website

 

You are asked not to use our website or our ordering facility for any unlawful or abusive purposes and you shall be liable for any such misuse.

 

13) Nuts 

 

We are a nut handling site

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Discount Codes:​

• Only valid discount codes will be accepted.

• If the code does not work due, it is the customer's responsibility to contact us via email (info@dorsetblue.co.uk) as soon as possible so that the issue can be resolved.

• Discount codes are likely to be product specific and their terms & conditions will be listed on this page when valid.

• Only one code can be used per order.

• Discounts do not apply to shipping charges. Postage & Packaging will remain at £9.50 for all orders to mainland UK (we do not ship to any highlands, islands, N.Ireland or anywhere outside of the UK).

• The code must be entered during the check out process for the discount to apply.

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Privacy Commitment:

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We know that privacy and protecting our data is a major concern so therefore we are committed to safeguarding your privacy online and always do our best to protect your data and keep it safe. We only collect, store and use your personal information in accordance with the Data Protection Act 1998 and other applicable laws. All data is stored securely. We only use your data for specific purposes, often relating to any orders you have placed or for approved marketing material. We will never pass your information on to a third party without your consent to do so. If you have any further questions, please do get in touch.

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Consent:

Your use of the dorsetblue.com website and any disclosure of personal information via this website signifies your consent to us collecting and/or storing your information in accordance to these conditions.

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What information may we collect:

• Information supplied when placing an order or signing up to the newsletter; e.g. name, address, contact number, email.

• No payment information is stored by ourselves. All payments are supported by PayPal.

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What do we do with your personal information:

• Track and analyse your orders in order to identify key market trends and buying habits.

• Contact information regarding orders.

• Letting you know about offers, new products, interesting news from Dorset Blue (only if subscribed to our mailing list)

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We may receive information about you from a third party (e.g. a contact number from the courier or a change to the given address). This information will be used in the same way as stated above.

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How long will you hold my information:

• We hold information until we no longer see use for it. This typically is 5 years from when we last heard from you. If you wish to know what data we hold on you, get in touch.

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What do I do if I no longer wish to hear from Dorset Blue or wish to be removed from the data base?

If you no longer wish to hear from us or would like us to remove your data from our system that's fine, simply send us an email requesting to be removed from our database. We'll be sad to see you go but completely understand!

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This website may use Cookies. By using this website you are consenting to the use of Cookies. If you do not wish to consent, please do not use this site.

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